The Platform Reinforces Its Role as the AI Player Engagement Partner for iGaming and Digital Entertainment Brands
InsightPlay, the rapidly growing AI engagement and activation platform for iGaming operators and digital entertainment brands, has secured ISO 27001 and SOC 2 certification, just seven months after its founding.
These certifications underline InsightPlay’s commitment to delivering secure, enterprise-grade AI, designed to help operators acquire, reactivate, and retain players at scale through personalised, automated voice and text interactions. 
Operating under a GDPR-aligned data governance framework and fully compliant with the EU AI Act, InsightPlay ensures transparency, accountability, and responsible data handling across markets. These robust standards protect operators and end-users alike, while positioning the company for seamless expansion in the US and Europe.
InsightPlay’s agentic AI technology enables operators to:
- Acquire players efficiently
- Reactivate dormant and high-value segments
- Automate KYC, payments, and compliance outreach
- Increase player LTV through hyper-personalised engagement
- Reduce operational costs with automated outbound workflows
- Launch real-time, data-driven campaigns across voice, text, and content channels
Already live with operators across the Americas and Europe, InsightPlay is driving new levels of automation and engagement.
Javier Troncoso, CEO & Co-Founder, said:
“In iGaming and digital entertainment, trust and governance are absolutely essential. Achieving ISO and SOC 2 at this stage shows that InsightPlay wasn’t built as an experiment — it was designed from day one to operate at global standards.”
Cristian Barbosa, COO & Co-Founder, added:
“Operators today need more than chatbots or generic AI tools. They need secure data frameworks and cost-efficient automation that unlock revenue and boost operational efficiency. These certifications allow us to integrate deeper with major brands and accelerate our roadmap ahead of ICE Barcelona.”
Heading into 2026, InsightPlay is poised for growth across its two business units: its core AI engagement platform for acquisition, reactivation, and compliance workflows, and its AI content and influencer division, which automates large-scale social content production. New automation modules and enhanced operator dashboards will be unveiled at ICE Barcelona, showcasing how AI-driven activation can reshape growth strategies ahead of the 2026 World Cup cycle.
