As the iGaming industry continues to mature, one truth is becoming increasingly clear: great gameplay alone isn’t enough. Seamless payments, fast, secure, and localised, are now a defining factor in player loyalty and operator success. Yet, for many, payments remain the final frontier of friction.
In this issue, we speak with Viktoriia Degtiarova, co-founder of Paysecure, to explore why payment orchestration has become the quiet powerhouse behind the iGaming revolution, and why its influence is already rippling far beyond the gaming floor.From streamlining fragmented infrastructures to turning real-time data into smarter decisions, Viktoriia explains how orchestration is transforming payments from a back-office function into a strategic growth driver. Not just for iGaming, but for every sector chasing frictionless, high-conversion customer experiences.
For all its dynamism, the iGaming industry can often stumble at a crucial hurdle: payments. Operators constantly grapple with retaining customers and attracting new ones, only to find the process complicated by a myriad of payment challenges. But what if the solution that is already transforming iGaming payments, holds lessons for other sectors facing similar predicaments? 
The payment landscape for iGaming can be a minefield. From the initial point of conversion, operators must navigate a complex web of fraud and compliance checks, support an array of local payment methods, ensure data protection, and guarantee timely payments and withdrawals. This is further compounded by a fragmented global regulatory environment alongside currency fluctuations and evolving player preferences. Customer segmentation, too, is paramount. Safeguarding VIPs while ensuring a secure environment for new players demands comprehensive, real-time data and highly personalised experiences.
Interestingly, these challenges aren’t unique to iGaming. Consider the FOREX trading sector, where KYC and AML checks often add layers of complexity, creating friction between the user and a successful transaction. Or look at retail and e-commerce. While the user journey differs, the underlying desire for an immersive, frictionless, and instant payment experience is identical. The adoption of tokenisation for seamless wallet use in retail mirrors iGaming’s embrace of cryptocurrency as an alternative payment method. Understanding why payments fail, or what encourages completion, is a universal pursuit by all sectors.
The answer, for iGaming at least, has been found in payment orchestration. These solutions are the nerve centre of the iGaming payment ecosystem, centralising and automating intricate workflows. This doesn’t just streamline processes and reduce costs; it optimises Payment Service Provider (PSP) and acquirer routing, drastically improving the customer experience. Paysecure’s platform, for example, connects over 500 PSPs and acquirers, along with 200+ Alternative Payment Methods (APMs), globally. This allows merchants to fine-tune their payment flow through smart routing and offer a dynamic, fully customisable cashier experience.
A robust orchestration solution also provides invaluable real-time data insights across sectors, empowering operators to make smarter decisions and craft highly tailored user experiences. By enabling personalised player journeys, mitigating fraud, and reducing friction, these solutions directly boost customer retention. The results speak for themselves: solutions like Paysecure’s, with their customisable cashier and deep analytics, can increase transaction approval rates by up to 7%. Crucially, this technology democratises access to powerful data and tools, levelling the playing field for mid-sized operators who previously found such capabilities out of reach.
Historically, the benefits of orchestration were largely exclusive to market giants due to the prohibitive costs and complexity of building or acquiring such sophisticated in-house solutions. Paysecure is changing this, making top-tier technology accessible to all iGaming operators. Our scalable, modular solutions offer the same advanced capabilities as those used by the industry’s largest players, but without the upfront costs. This means mid-sized operators can now leverage best-in-class infrastructure, deep analytics, and customisable tools to compete effectively, enhance the player experience, and significantly increase transaction success, free from the burden of in-house development risk.
For the first time, orchestration solutions are within reach of operators of all sizes, breaking down long-standing barriers to entry. It wouldn’t be surprising to see other sectors, facing their own payment hurdles, look to the iGaming industry’s insights and expertise to improve customer experience and payment journeys in the very near future. The future of payments is orchestrated, and iGaming is leading the way.
