In a significant move to enhance player protection, Bulgaria’s National Revenue Agency (NRA) has increased the minimum self-exclusion period for gambling players from 30 days to one year. This change comes as part of a recent amendment to the Gambling Act, which now requires individuals who opt into Bulgaria’s self-exclusion programme to block access to licensed gambling sites for a full year.
This regulation, which came into effect on 27 March, aims to provide a more robust framework for those who need a break from gambling. The amendment reflects a growing emphasis on long-term responsible gambling measures. All operators licensed in the country are now required to adhere to this new minimum self-exclusion period, marking a shift in how the country tackles gambling addiction and player protection.
Self-Exclusion Programme: 54,000 Members
Since its inception, Bulgaria’s self-exclusion programme has gained significant traction, with nearly 54,000 people having enrolled. To participate in the programme, players must submit a request either in person at an approved NRA office or through the NRA’s online system. 
The extended exclusion period means that once players opt-in, they cannot access gambling sites for at least one year, offering them a much longer period to reconsider their gambling habits. If players wish to re-enter the gambling market before their exclusion period ends, they must apply directly to the NRA. However, their request will only be processed if they are within the first 30 days of their initial registration, or once the exclusion period has expired.
Enforcement and Compliance by Gambling Operators
The responsibility of enforcing the self-exclusion policy lies with gambling operators. They are required to ensure that any player registered on the self-exclusion list is prevented from accessing gambling platforms. Should an operator become aware that a self-excluded individual is engaging in gambling, they are obliged to report this to the NRA immediately. The self-exclusion list is private, ensuring the anonymity of those who have opted out.
Additionally, this regulation extends beyond just consumers. In a move to strengthen the self-exclusion framework, the NRA also mandated that operators ban self-excluded employees from entering gambling establishments such as casinos. This ruling, which came into effect in August 2023, further supports the integrity of the self-exclusion programme and ensures that staff members are not able to circumvent the regulations.
Expanding the Scope of Self-Exclusion
Bulgaria’s self-exclusion programme has evolved significantly over the years. After a two-year break due to legislative changes, it resumed operations in mid-December 2022. The amendment to the Gambling Act, which enforces a one-year minimum self-exclusion period, highlights the country’s commitment to fostering a safer and more responsible gambling environment.
By extending the self-exclusion period and enhancing its enforcement measures, Bulgaria is setting a strong example in Europe for player protection, ensuring that those in need of a gambling break are supported and given the time they need to recover. The implementation of this measure also provides a clearer framework for gambling operators to follow, ensuring that the industry adheres to stricter regulations designed to protect vulnerable individuals.
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